Terms & Conditions

Effective Date: August 2026

Welcome to ZCafe. These Terms & Conditions govern your access to and use of zcafe.cafe, as well as reservations, orders, promotions, communications, and other services provided by ZCafe.

By accessing our website, making a reservation, placing an order, purchasing products or services, or otherwise interacting with ZCafe, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

About ZCafe

ZCafe is a café and restaurant located in Mirpur, Dhaka, Bangladesh.

Our official business information is:

Website: zcafe.cafe
Email: info@zcafe.cafe
Address: House 584/1, Begum Rokeya Sarani, West Shewrapara, Mirpur, Dhaka 1216, Bangladesh
Landmark: Metro Pillar No. 320
Business Hours: Every day, 11:00 AM to 11:30 PM

Our business hours, services, menu availability, and operating arrangements may change from time to time.

Acceptance of These Terms

By using ZCafe’s website or services, you confirm that:

• You have read and understood these Terms & Conditions

• You agree to comply with these Terms & Conditions

• The information you provide to us is accurate and complete

• You will use our website and services only for lawful purposes

If you are using our services on behalf of another person or organization, you confirm that you have appropriate authority to do so.

Website Use

The ZCafe website is provided for general information, restaurant-related services, reservations, ordering, promotions, customer communication, and other services that we may make available.

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Attempt to gain unauthorized access to our systems

• Interfere with the normal operation or security of the website

• Introduce viruses, malware, or other harmful technology

• Copy or misuse website content in violation of our intellectual property rights

• Submit false, misleading, or fraudulent information

• Use automated systems to excessively access or interfere with the website

• Attempt to impersonate ZCafe, its employees, customers, or other individuals

We may restrict or suspend access to our website if we reasonably believe these Terms & Conditions have been violated.

Menu Information

ZCafe aims to provide accurate menu descriptions, images, prices, ingredients, and availability information.

However:

• Menu items may change without prior notice

• Certain items may be temporarily unavailable

• Prices may change from time to time

• Promotional prices may apply only during specific periods

• Actual presentation may differ slightly from photographs

• Ingredients or portion sizes may be adjusted when necessary

Images displayed on our website, advertisements, or social media are primarily for presentation and promotional purposes.

We reserve the right to update our menu, product availability, and pricing at any time.

Prices

Unless otherwise stated, all prices displayed by ZCafe are shown in Bangladeshi Taka (BDT).

Prices may be changed without prior notice due to changes in ingredient costs, taxes, operational expenses, supplier prices, or other business considerations.

Any applicable VAT, service charge, delivery charge, platform fee, or other charge may be added where applicable and should be displayed or communicated before the transaction is finalized.

In the event of an obvious pricing error, ZCafe reserves the right to correct the error and contact the customer regarding the affected order.

Orders

Orders may be placed through methods made available by ZCafe, including our website, telephone, social media, physical restaurant, or authorized delivery partners.

Submitting an order does not always guarantee acceptance.

ZCafe may decline or cancel an order where:

• An item is unavailable

• Incorrect pricing or product information has been displayed

• Payment cannot be verified

• Delivery is unavailable to the requested location

• The order appears fraudulent or suspicious

• Operational circumstances prevent us from fulfilling the order

• The customer has provided incomplete or incorrect information

If payment has already been received for an order that ZCafe cannot fulfill, we will take reasonable steps to arrange an appropriate refund where applicable.

Order Accuracy

Customers are responsible for reviewing their order before confirmation.

Please ensure that:

• Selected items are correct

• Quantities are correct

• Delivery or collection details are accurate

• Contact information is correct

• Special instructions are clearly provided

Once food preparation has started, changes or cancellations may not always be possible.

Food Preparation and Availability

ZCafe prepares food and beverages based on customer orders and current availability.

While we aim to fulfill orders as requested, certain ingredients, menu items, sizes, flavors, or preparation options may occasionally be unavailable.

Where appropriate, we may contact you to offer an alternative.

We will not intentionally substitute a materially different product without reasonable communication where customer confirmation is appropriate.

Reservations

ZCafe may accept table reservations through available booking channels.

When making a reservation, you may be asked to provide information including:

• Name

• Phone number

• Number of guests

• Reservation date

• Reservation time

• Special requests

A reservation is considered confirmed only after confirmation has been provided by ZCafe.

We recommend arriving on time for your reservation.

Late Arrivals and Reservation Availability

ZCafe may hold a reserved table for a reasonable period after the scheduled reservation time.

If you expect to arrive late, please contact us.

For significantly delayed arrivals without notice, we may release the table to other customers, especially during busy periods.

Table availability, seating location, and seating arrangements cannot always be guaranteed.

Reservation Changes and Cancellations

If you need to modify or cancel your reservation, please inform ZCafe as early as reasonably possible.

Repeated no-shows, unusually large bookings, special events, or group reservations may be subject to additional reservation conditions, deposits, or cancellation requirements.

Any such requirements will be communicated before the reservation is finalized.

Walk-In Customers

ZCafe welcomes walk-in guests subject to table availability.

During busy periods, customers may need to wait for a table.

Estimated waiting times are approximate and may change depending on customer flow, table availability, and restaurant operations.

Payments

ZCafe may accept payment methods such as cash, cards, mobile financial services, digital payments, online payment gateways, or other payment options made available from time to time.

Available payment methods may vary depending on whether you are dining in, ordering online, collecting an order, or using a third-party delivery service.

Customers are responsible for ensuring that valid payment information is provided.

Online Payments

When online payment is available, transactions may be processed by third-party payment service providers.

ZCafe may not directly store complete card details or sensitive financial credentials processed by those providers.

Payment services may be governed by additional terms and privacy practices established by the relevant payment provider.

An order may not be treated as successfully paid until payment confirmation has been received.

Failed or Incomplete Payments

If a payment fails, is declined, reversed, or remains incomplete, ZCafe may:

• Request another payment method

• Place the order on hold

• Cancel the order

• Contact the customer for clarification

Customers should not assume that an order has been confirmed solely because a payment attempt was initiated.

Delivery

Where ZCafe offers delivery, delivery availability may depend on:

• Delivery location

• Distance from the restaurant

• Weather conditions

• Traffic

• Restaurant workload

• Delivery partner availability

• Order size

• Other operational factors

Delivery times provided to customers are estimates and not guaranteed exact arrival times.

Delivery Address and Contact Details

Customers are responsible for providing an accurate delivery address and a working contact number.

ZCafe is not responsible for delays or failed delivery caused by:

• Incorrect addresses

• Incomplete addresses

• Incorrect phone numbers

• Failure to answer delivery calls

• Restricted access to the delivery location

• Other incorrect customer-provided information

Additional delivery charges may apply if a second delivery attempt is required.

Delivery Delays

We make reasonable efforts to prepare and deliver orders within estimated timeframes.

However, delivery may be delayed due to circumstances such as:

• Heavy traffic

• Severe weather

• Road closures

• Technical problems

• High order volumes

• Delivery partner issues

• Events outside our reasonable control

Estimated delivery times should therefore be treated as estimates rather than guaranteed deadlines.

Takeaway and Pickup Orders

Customers placing takeaway or pickup orders should collect their orders within a reasonable period after being informed that the order is ready.

ZCafe cannot guarantee the original temperature, freshness, or quality of food that remains uncollected for an extended period.

Cancellations

Orders may be cancelled before preparation begins, subject to the circumstances of the order.

Once food or beverages have been prepared, ZCafe may be unable to accept cancellation because food products are perishable and prepared specifically for the customer.

If you need to cancel an order, contact us as soon as possible.

Refunds

Refund requests will be reviewed based on the circumstances of each case.

A refund or replacement may be considered where:

• An incorrect item was supplied

• A paid item was missing

• The order could not be fulfilled by ZCafe

• The food or product had a verified quality issue

• A duplicate payment occurred

• Another genuine service problem justifies a refund

Refunds may not normally be available solely because a customer changes their mind after food preparation has begun.

Reporting an Order Problem

If there is a problem with your order, please contact ZCafe as soon as reasonably possible after receiving it.

To help us review your concern, we may request:

• Order number or receipt

• Customer name

• Contact information

• Description of the problem

• Photographs of the affected items

• Payment information or transaction reference where relevant

We will review genuine complaints and attempt to provide a reasonable resolution.

Food Allergies and Dietary Requirements

Customers with food allergies, intolerances, dietary restrictions, or other ingredient-related concerns should inform ZCafe before ordering.

Although we may take reasonable care when handling special requests, our kitchen may use or handle common allergens including, but not limited to:

• Milk and dairy products

• Eggs

• Wheat and gluten

• Nuts

• Peanuts

• Soy

• Fish

• Shellfish

• Sesame

• Other potential allergens

Because food may be prepared in shared kitchen areas, we cannot guarantee that any menu item is completely free from traces of a particular allergen.

Customers with serious allergies should speak directly with our staff before ordering.

Special Requests

We will make reasonable efforts to accommodate special requests, including preferences relating to ingredients or preparation.

However, special requests are subject to:

• Ingredient availability

• Kitchen capability

• Food safety requirements

• Operational conditions

A special request is not guaranteed unless it has been expressly confirmed by ZCafe.

Food Quality

ZCafe aims to prepare and serve food and beverages according to appropriate quality and hygiene standards.

Customers should consume food within a reasonable time after service, delivery, or collection.

Quality may be affected when food is:

• Stored for an extended period

• Reheated improperly

• Left at unsuitable temperatures

• Transported or handled after delivery

• Consumed significantly later than intended

ZCafe cannot be responsible for deterioration caused by improper handling after an order has been delivered, collected, or served.

Promotions and Discounts

ZCafe may offer promotions, discount codes, vouchers, competitions, loyalty benefits, bundles, or special offers.

Unless otherwise stated:

• Promotions are available for a limited period

• Offers are subject to availability

• Promotions may apply only to selected products

• Multiple discounts may not be combined

• Promotional codes may have minimum purchase requirements

• Promotions may be restricted to particular ordering channels

• Offers cannot normally be exchanged for cash

• ZCafe may withdraw or modify an offer where reasonably necessary

Specific promotional terms may apply in addition to these Terms & Conditions.

Gift Cards, Vouchers and Coupons

If ZCafe offers vouchers, coupons, gift cards, or promotional credits, separate conditions may apply regarding:

• Validity periods

• Eligible products

• Minimum purchases

• Redemption limits

• Transferability

• Expiry

• Lost codes

Such conditions will be communicated with the relevant promotion or voucher.

Social Media Promotions

Promotions or competitions conducted through Facebook, Instagram, TikTok, or other social media platforms may be subject to additional rules.

Unless specifically stated otherwise, such promotions are operated by ZCafe and are not sponsored, endorsed, administered by, or officially associated with the relevant social media platform.

Customer Conduct

We want ZCafe to provide a comfortable and respectful environment for customers and staff.

Customers are expected to behave respectfully while visiting our premises.

ZCafe may refuse service or ask a customer to leave where conduct includes:

• Harassment

• Threatening behavior

• Violence

• Damage to property

• Serious disruption to other customers

• Abuse toward staff

• Unlawful activity

• Conduct that creates a safety risk

Appropriate action may also be taken where necessary to protect customers, staff, and property.

Children and Family Guests

Children are welcome at ZCafe subject to normal restaurant conditions.

Parents, guardians, or accompanying adults are responsible for supervising children while on our premises.

Children should not be allowed to enter restricted areas, interfere with staff operations, or engage in activities that could create safety risks.

Personal Belongings

Customers are responsible for their personal belongings while visiting ZCafe.

Please take reasonable care of items such as:

• Mobile phones

• Wallets

• Bags

• Laptops

• Jewellery

• Documents

• Other personal property

To the extent permitted by applicable law, ZCafe cannot accept responsibility for personal property that is lost, stolen, forgotten, or damaged unless the loss resulted directly from circumstances for which ZCafe is legally responsible.

Photography and Content at ZCafe

Customers may generally take personal photographs or videos while visiting ZCafe, provided doing so does not:

• Disturb other customers

• Interfere with restaurant operations

• Violate another person’s privacy

• Enter restricted areas

• Create a safety concern

Professional or commercial photography, organized shoots, large equipment setups, or promotional filming may require prior approval from ZCafe.

Intellectual Property

Unless otherwise stated, the content available through ZCafe’s website and official digital channels belongs to ZCafe or is used with appropriate permission.

This may include:

• ZCafe name and branding

• Logos

• Website design

• Photographs

• Graphics

• Menu designs

• Promotional materials

• Videos

• Written content

• Product descriptions

• Website elements

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or use our intellectual property without appropriate permission.

User-Submitted Content

If you submit reviews, photos, comments, testimonials, suggestions, feedback, or other content to ZCafe, you confirm that you have the right to provide that content.

You must not submit content that:

• Violates applicable law

• Infringes another person’s rights

• Is threatening or abusive

• Contains malicious software

• Contains knowingly false or misleading claims

• Violates another person’s privacy

Where you explicitly provide content for promotional use or give us permission to repost it, ZCafe may use that content in accordance with the permission provided.

Reviews and Feedback

We welcome genuine customer feedback.

Customers should ensure that reviews or public statements concerning ZCafe reflect their genuine experiences.

ZCafe reserves the right to report content to relevant platforms where we reasonably believe it contains spam, impersonation, unlawful material, harassment, or other content that violates applicable platform rules.

Third-Party Services and Links

The ZCafe website may contain links or integrations relating to third-party services, including:

• Social media platforms

• Maps

• Payment providers

• Delivery services

• Reservation services

• Analytics services

• Other websites

ZCafe does not control third-party websites or platforms.

Your use of third-party services may be subject to their own terms, policies, charges, and privacy practices.

Website Availability

We aim to keep zcafe.cafe available and functioning properly.

However, we do not guarantee uninterrupted or error-free website availability.

Access may occasionally be affected by:

• Maintenance

• Technical problems

• Hosting issues

• Internet outages

• Security updates

• Software changes

• Events outside our control

We may change, suspend, or discontinue website features when reasonably necessary.

Accuracy of Website Information

ZCafe makes reasonable efforts to keep website information accurate.

However, occasional errors may occur relating to:

• Prices

• Availability

• Menu descriptions

• Photographs

• Opening times

• Promotional details

• Contact information

We reserve the right to correct errors and update information without prior notice.

Limitation of Liability

To the extent permitted under applicable law, ZCafe will not be responsible for indirect, incidental, consequential, or similar losses arising from use of our website or services where such losses were not reasonably foreseeable or were outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Events Beyond Our Control

ZCafe will not be responsible for delays or failure to perform where caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Floods

• Severe weather

• Fire

• Power failures

• Internet or telecommunications outages

• Government restrictions

• Civil disturbances

• Transportation disruptions

• Supply-chain interruptions

• Public-health emergencies

• Other extraordinary events

We will make reasonable efforts to manage such circumstances and resume normal service when practical.

Privacy

Personal information collected through our website and services is handled in accordance with our Privacy Policy.

We encourage customers to review the ZCafe Privacy Policy to understand how personal information may be collected, used, stored, and protected.

Changes to These Terms & Conditions

ZCafe may update these Terms & Conditions from time to time to reflect changes in:

• Our services

• Website functionality

• Menu or ordering systems

• Business operations

• Payment methods

• Delivery arrangements

• Applicable requirements

Updated Terms & Conditions may be published on zcafe.cafe with a revised effective date.

Continued use of our website or services after an update may be treated as acceptance of the revised Terms & Conditions where permitted by applicable law.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

If ZCafe does not immediately enforce a provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision later.

Governing Law

These Terms & Conditions are intended to be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising in connection with the website, services, orders, or these Terms & Conditions will be handled in accordance with applicable laws and legal procedures in Bangladesh.

Contact ZCafe

If you have questions about these Terms & Conditions, please contact:

ZCafe
Website: zcafe.cafe
Email: info@zcafe.cafe
Address: House 584/1, Begum Rokeya Sarani, West Shewrapara, Mirpur, Dhaka 1216, Bangladesh
Landmark: Metro Pillar No. 320
Business Hours: Every day, 11:00 AM to 11:30 PM