Privacy Policy

Effective Date: August 2026

At ZCafe, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how ZCafe collects, uses, stores, protects, and shares information when you visit zcafe.cafe, contact us, make a reservation, place an order, communicate with our team, or interact with our online services.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

ZCafe may collect personal and non-personal information depending on how you interact with us.

Personal information may include:

Name
Email address
Phone number
Delivery or billing address
Reservation details
Order information
Payment-related transaction information
Messages, inquiries, reviews, or feedback
Information submitted through website forms
Marketing preferences
Any other information you voluntarily provide to ZCafe

We may also collect certain technical and usage information automatically when you visit our website.

Information You Provide to Us

You may provide information directly to ZCafe when you:

Make a table reservation
Place an order
Contact us through our website
Contact us by phone or email
Submit an inquiry or complaint
Subscribe to promotional communications
Participate in a promotion, campaign, survey, or special offer
Leave feedback or communicate with our customer service team
Interact with ZCafe through social media

You are responsible for ensuring that the information you provide is accurate and up to date.

Information Collected Automatically

When you visit zcafe.cafe, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Approximate location based on IP address
Referring website
Pages visited
Date and time of visits
Time spent on pages
Website interactions
General traffic and usage information

This information helps us understand how visitors use our website and allows us to improve website functionality, security, performance, and user experience.

How We Use Your Information

ZCafe may use the information we collect to:

Process and manage restaurant reservations
Process and manage customer orders
Confirm reservations and orders
Communicate with customers regarding bookings or purchases
Respond to questions, inquiries, complaints, and requests
Provide customer support
Improve our food, services, website, and customer experience
Manage promotions, events, campaigns, and special offers
Send marketing communications where appropriate
Understand customer interests and preferences
Analyze website traffic and performance
Maintain website and information security
Detect or prevent fraudulent, unauthorized, or suspicious activities
Maintain business and transaction records
Fulfill applicable legal, regulatory, accounting, or administrative requirements

We aim to use personal information only for purposes reasonably connected with the reason it was collected.

Reservations

When you make a reservation with ZCafe, we may request information such as your name, phone number, email address, preferred date and time, number of guests, and any relevant reservation notes.

We use this information to process your reservation, communicate with you, make necessary arrangements, and provide customer service.

If your reservation changes or is cancelled, we may retain certain records for administrative, security, or business purposes where appropriate.

Online and Direct Orders

If ZCafe provides online ordering, delivery, takeaway, or direct ordering services, we may collect information needed to complete your order.

This may include:

Name
Contact number
Delivery address
Order details
Special instructions
Transaction details
Payment status

We may share necessary information with delivery partners, payment providers, or other service providers involved in completing your order.

Payment Information

If you make a payment through our website or another digital payment service used by ZCafe, payment processing may be handled by third-party payment service providers.

Depending on the payment method, ZCafe may receive information such as:

Transaction reference
Payment status
Amount paid
Order reference
Payment date

Sensitive payment information, such as full card details or account credentials, may be processed directly by the relevant payment provider rather than stored by ZCafe.

Third-party payment services operate according to their own terms, security standards, and privacy policies.

Cookies and Similar Technologies

ZCafe may use cookies and similar technologies on zcafe.cafe.

Cookies are small files stored on your browser or device that can help websites recognize users, remember preferences, maintain functionality, and understand visitor behavior.

Our website may use:

Essential cookies necessary for website functionality
Preference cookies that remember selected settings
Analytics cookies that help us understand website performance
Marketing cookies that may help measure advertising or promotional activity

You can usually control or delete cookies through your browser settings.

Disabling certain cookies may affect some website features or functionality.

Where required, appropriate consent may be requested before non-essential cookies are used.

Website Analytics

ZCafe may use analytics technologies or third-party analytics services to better understand how visitors interact with our website.

Analytics information may help us understand:

Number of website visitors
Popular pages
Traffic sources
Visitor engagement
Device and browser usage
Website performance
General user behavior

We may use these insights to improve our website, services, marketing activities, and overall digital experience.

Marketing Communications

ZCafe may occasionally send information about:

New menu items
Special offers
Discounts
Events
Restaurant updates
Promotions
Seasonal campaigns
Other ZCafe news

We may use email, SMS, social media, or other communication channels where appropriate.

You may request to stop receiving promotional communications at any time by contacting us at info@zcafe.cafe or using an unsubscribe option where available.

Opting out of marketing communications does not prevent us from sending necessary service-related messages regarding your reservations, orders, payments, or inquiries.

Social Media

ZCafe maintains official accounts on social media platforms such as Facebook, Instagram, and TikTok.

If you follow, comment, message, share content, participate in promotions, or otherwise interact with ZCafe through a social media platform, both ZCafe and the relevant platform may receive information relating to your interaction.

Each social media provider operates under its own privacy practices and policies.

ZCafe’s official social channels include:

Facebook: www.facebook.com/zcafe.cafe
Instagram: www.instagram.com/zcafe.official
TikTok: www.tiktok.com/@zcafe.cafe

Information that you choose to publish publicly on social media may be visible to other users.

How We Share Your Information

ZCafe may share limited personal information with trusted third parties when reasonably necessary to provide our services or operate our business.

These parties may include:

Website hosting providers
IT and technical service providers
Payment processors
Delivery service providers
Reservation systems
Email and communication providers
Analytics providers
Marketing service providers
Professional advisers
Accounting or legal service providers

We expect service providers handling personal information on our behalf to use that information only for appropriate purposes connected with the services they provide.

Legal Disclosure

ZCafe may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to a lawful request from an authority
Protect the rights or property of ZCafe
Prevent fraudulent or unlawful activity
Protect our customers, employees, business, or others
Investigate suspected security incidents
Establish, exercise, or defend legal claims

Information may also be transferred where necessary as part of a business restructuring, merger, acquisition, financing, sale, or transfer of relevant business assets, subject to applicable requirements.

Third-Party Websites and Services

Our website may contain links to websites, applications, maps, payment services, social media platforms, delivery platforms, or other services operated by third parties.

ZCafe does not control the privacy practices, content, security, or policies of third-party websites or services.

When you access a third-party service, its own terms and privacy policies may apply.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Data Retention

ZCafe may retain personal information for as long as reasonably necessary to:

Provide requested services
Complete reservations and orders
Maintain transaction records
Resolve customer inquiries or disputes
Prevent fraud and misuse
Maintain security
Meet accounting or administrative requirements
Fulfill applicable legal or regulatory obligations

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.

Data Security

ZCafe takes reasonable administrative, organizational, and technical measures designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Accidental loss
Misuse
Alteration
Destruction
Fraudulent use

However, no website, electronic communication, internet transmission, or data storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted online.

Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may be able to request that ZCafe:

Provide information about personal data associated with you
Give you access to certain personal information
Correct inaccurate or incomplete information
Update outdated information
Delete certain personal information
Restrict certain uses of your information
Stop sending promotional communications
Withdraw consent where processing depends on your consent
Address a concern about how your information has been handled

Some requests may be subject to legal limitations or legitimate business requirements.

Before completing certain requests, ZCafe may ask for information necessary to verify your identity and protect your personal information from unauthorized access.

Privacy-related requests can be sent to info@zcafe.cafe.

Children’s Privacy

ZCafe’s website is intended primarily for general restaurant customers and visitors.

We do not knowingly seek to collect unnecessary personal information from children through our website.

If you believe that a child has provided personal information to ZCafe without appropriate authorization, please contact us at info@zcafe.cafe so that we can review the situation and take appropriate action.

International Service Providers

Some technology, hosting, analytics, social media, communication, payment, or other service providers used by ZCafe may process or store information in countries outside Bangladesh.

Where applicable, we aim to use reasonable measures to ensure that personal information handled through such services receives appropriate protection consistent with applicable requirements.

Data Breach and Security Incidents

If ZCafe becomes aware of a security incident involving personal information, we may investigate the incident, take reasonable steps to reduce potential harm, improve security measures, and make any notifications required under applicable law.

Users who suspect unauthorized activity relating to information provided to ZCafe should contact us promptly.

Changes to This Privacy Policy

ZCafe may update this Privacy Policy periodically to reflect changes in:

Our website
Restaurant services
Business operations
Technology
Third-party services
Privacy practices
Applicable legal or regulatory requirements

When this Privacy Policy is updated, the revised version may be published on zcafe.cafe with a new effective date.

We encourage visitors to review this Privacy Policy periodically.

Contact ZCafe

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or ZCafe’s handling of personal information, please contact us:

ZCafe
Website: zcafe.cafe
Email: info@zcafe.cafe
Address: House 584/1, Begum Rokeya Sarani, West Shewrapara, Mirpur, Dhaka 1216, Bangladesh
Landmark: Metro Pillar No. 320